Professional

Contact us

A Question ?

Our experts advise you

Counsel area
+33 6 98 93 63 60
From Monday to Friday
9am up to 7pm

Services

Express delivery

Livraison Express TNT

Isotherm packaging

Emballage Cold Pack par Lisotherme

Secured payment

Paiement Sécurisé par le Crédi Agricole

Discovery

The Alps as natural environment for high quality products

Visiting Area

Discovering local producers

Delivery fees and modes

1. Free delivery


Continental France

for all orders :
>100€ = free 48h colissimo delivery
>175€ = free 24h TNT express delivery


European Union

Zone A: Germany, Belgium, Netherland, Luxemburg, UK, Italy, Spain, Ireland, Portugal, Austria and Denmark

For all orders:
>150€ = free express colissimo delivery
>200€ = free 48h TNT eco express delivery
>250€ = free 24h TNT express delivery

Zone B: Finland, Norway, Sweden, Greece, Hungary, Iceland, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania, and Romania.

For all orders:
>175€ = free express colissimo delivery
>200€ = free 48h TNT eco express delivery
>250€ = free 24h TNT express delivery

 

2. Fees and conditions


Continental France

two solutions exists:

1) fast delivery: receive your order within 3 days.

Type

Lead time

Fees

Transport company

Mode

fast

3 to 4 days

9.90 €

La Poste

home delivery

Tips :

Tip 1 : Delivery if you will not be at home

Use your work address

Allow delivery to your workplace to guarantee you receive your order.

In the first step of making your order, enter your business address in the delivery address box.

Tip 2 : Save time and order before 11am


Order by 11am Monday through Thursday and receive your package after 48 hours.

Example: If you order at 10 am on Monday morning by credit card, you will receive your package on Wednesday at the address you provided.

2) TNT Express: receive your order the next day

Type

Lead time

Fees

Transport company

Mode

Express

24h

24,90€

TNT

signature required at delivery point

 

Tip 1 : Delivery if you will not be at home

Option "relais colis"
If you opt for the ‘TNT Express 24hrs’ option and you are not at home when the package is delivered, our carrier will leave your package at the nearest ‘relay’ point and inform you immediately by SMS.

Tip 2 : Save time and order before 11am
Place your order before 11am, Monday through Thursday and receive your package the next day.

Important information

1) if you place your order on a bank holiday or during the week end,
Your order will be processed the next business day.

Example:

If you place an order saturday afternoon at 4.30pm, choosing the option "fast delivery", your order will be processed by AlpesGourmet on Monday morning and will be delivered wednesday at the indicated address by LaPoste.

2) if you place your order during the week after 11am
your order will be processed and handed over to the transport company on the next business day.

Example :
If you place an order Tuesday afternoon at 5pm, choosing the option "fast delivery"
your order will be processed by AlpesGourmet on Wednesday morning and will be delivered Friday at the indicated address by LaPoste.

3) if you order cheese
Cheese products are sent in special “ISOTHERME” (insulated) packaging; to ensure the product arrives to you in perfect condition. This service will be charged an extra €5 per order. Cheese is only sent on Wednesday from our warehouse.

4) Delivery Garantee
The 48hr delivery guarantee is made by “La Poste” (French Post Office) and AlpesGourmet are unable to interfere in cases where the delivery is delayed with this transport company. For added security, speed and reliability, we recommend you choose our transport partner “TNT”.


European Union

Zone A: Germany, Belgium, Netherland, Luxemburg, UK, Italy, Spain, Ireland, Portugal, Austria and Denmark

3 solutions

Type

Lead time

Fees

Transport company

Mode

Economy

3 to 8 days

18,50 €

La Poste

signature required at delivery point

Eco Express

2 to 3 days

35,00 €

TNT

signature required at delivery point

Express

24h

45,00 €

TNT

signature required at delivery point

Tip 1 : Delivery if you will not be at home

Use your work address

Allow delivery to your workplace to guarantee you receive your order.

In the first step of making your order, enter your business address in the delivery address box.

..................................................................................................................................................

Zone B: Finland, Norway, Sweden, Greece, Hungary, Iceland, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania, and Romania

3 solutions

Type

Lead time

Fees

Transport company

Mode

Economy

3 to 8 days

22,50 €

La Poste

signature required at delivery point

Eco Express

2 to 3 days

38,50 €

TNT

signature required at delivery point

Express

24h

48,50 €

TNT

signature required at delivery point

Tip 1 : Delivery if you will not be at home

Use your work address

Allow delivery to your workplace to guarantee you receive your order.

In the first step of making your order, enter your business address in the delivery address box.

3. Order tracking

At any time, you can consult online the progress of your order.

Steps:
Step 1 : Connect to our websitet www.alpesgourmet.com
Step 2 : Login with your personal details and password
Step 3 : Check the status of your order and click on the link to check its progress with our transport partner


4. Isotherm Packaging

You can identify which product require this special Isotherm Packaging when you see the logo, located on the right-hand side of product page.
All our cheese products are packaged with “Isotherme” Packaging.
Cheese is only sent from our warehouse on Wednesdays.
“Isotherme” packaging is charged at €5 per order.